Executive Summary
CTX Parts, a rapidly expanding automotive service provider, was grappling with issues arising from their legacy operation procedures. Primarily reliant on fragmented systems and inefficient manual processes, the business needed an overhaul to support its growth trajectory and meet increasingly complex customer demands.
Overview
Customer: CTX Parts
Industry: Automotive Services
Company Profile: CTX Parts provides an array of services, including vehicle repair and parts reselling. As the business has scaled, the management of several sites, diverse customer base, and increasing inventory has become progressively challenging.
Challenges and Objectives
The company aimed to consolidate their disparate systems into a unified solution, improving operational efficiency and transparency across the business. They grappled with problems associated with tracking inventory, managing orders, and allocating resources to specific tasks. Additionally, the manual invoice generation process led to delays, negatively impacting cash flow and customer satisfaction.
An important objective was to improve their parts and labour allocation, enabling better cost analysis and pricing strategies. Furthermore, seamless integration with their existing accounts package was essential to reduce time-consuming manual work.
Solution
Autovolt’s comprehensive ERP system was the perfect fit for CTX Parts. With its cloud-based platform, Autovolt offered a versatile solution that could be accessed from any device with internet connectivity. This feature made the management of multiple sites more manageable and allowed real-time tracking of inventory, orders, and resource allocation.
Moreover, Autovolt’s ability to tie orders to personnel improved accountability, and the introduction of permission-based order creation led to more controlled stock forecasting and parts ordering. The Dispatch Centre module assisted in efficiently managing deliveries, reducing errors, and improving delivery times.
Autovolt’s customer-facing portal offered customers the convenience of viewing invoices and proof of deliveries, improving customer engagement and reducing the burden of customer service queries. Integration with Xero automated the invoice generation and delivery process, significantly reducing administrative workload.
Results
Post-implementation of Autovolt, CTX Parts experienced a significant improvement in operational efficiency. They achieved a substantial reduction in dead stock and an 80% decrease in incorrect deliveries. With an estimated 17 hours saved per week on admin tasks, the staff could focus on core business operations.
In addition, the company benefited from comprehensive reporting capabilities, enabling real-time profitability analysis for each job and per technician. With streamlined processes and enhanced visibility of operations, CTX Parts now possesses the agility and control needed to support their growth and meet the demands of an evolving marketplace.
Key Features Used
- Cloud-based Platform
- Dispatch Centre
- Xero Integration
- Customer-facing Portal
- Real-time Reporting and Analytics
